HostGator Review: Customer Support

by miso on January 30, 2014

There are a lot of things that you have to look at when you are choosing a webhosting company; one of the most important is customer support. In their advertising HostGator frequently talk about the many awards that they have won for their customer support. Of course you don’t want to just take their word for it, so it does raise the question of just how good is their customer support?

The most important thing that you have to look at anytime that you are considering a hosting company is to make sure that they offer customer support that is available twenty four hours a day. One thing that you can be sure of is that if you have problems with your site it will happen at the most inconvenient time possible, it always does. This is an area where HostGator really shines, not only is there somebody there twenty four hours a day but there are actually tech people there so that the problem can be resolved no matter when it happens.

One of the other really great features about HostGator when it comes to customer support is that they give you a number of ways that you can contact them. Most companies will only allow you to contact them by email or through a support page on their site; the result is that you really have no idea when the person at the other end got the message. With HostGator on the other hand you not only have these options but also the ability to contact them by live chat or by telephone so that you know they got the message.

Perhaps the best thing about the customer support that HostGator offers is that they allow you to track the progress that has been made in fixing the problem. When you contact them to report a problem you will be given a ticket number that can be used to check and see how things are going. Most customers really appreciate knowing what is going on.

There are a lot of good things about HostGator that makes them an excellent choice for your website but their customer support is by far the best. They have won numerous awards for their support and it is easy to see why. The best news is that even though they offer top quality support few people actually need it because they are also one of the most reliable hosting companies in the business as well.

HostGator are one of the best known web hosts in the business. The question is are they the best? You should read our HostGator Review to find out.

Author: Teresa A Douglas
Article Source: EzineArticles.com
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