HostGator Review – Superior Customer Support, Mediocre Help Services

by miso on September 6, 2011

If you spend any time on Internet Marketing forums, you will eventually hear someone claim that HostGator is the “only” webhost they will ever use. Why has this Florida-based host become so popular within industry circles, and does it measure up to its reputation?

In this HostGator review, we cover many of the same points that ‘Gator devotees mention, as well as a few others. Let’s start with the bad points:

No Integrated Domain Registrar

It is frustrating to realize that you cannot purchase a domain at HostGator, and have it seamlessly integrated into your HostGator DNS. Instead, I do what many Internet Marketers do: purchase the domain at GoDaddy, and have the name sent over to HostGator. Strike one against HostGator here.

Poor Help Topics

No company wants their customers calling them for every little question. But because HostGator has such a poor, spotty collection of Help text and videos, customers are forced to call customer support. HostGator should know that people will happily consult Help topics–but only if it is truly helpful.

Barebones cPanel – Not Good for Newbies

cPanel is the service which HostGator and many other webhosts use to administer their services. So, this is more a criticism of cPanel than HostGator. But the point remains: cPanel is not easy for “hosting newbies” to understand.

Now, on the good side:

Almost Zero Downtime

In 3 years, I have experienced zero downtime. I am aware that other customers have experienced occasional downtime, so I have qualified my statement as almost zero downtime.

Low Prices

I have been paying the same amount for my monthly hosting service for the last 3 years–no price increases. And this low amount offers me more services than I ever take advantage of.

Great Customer Support

This is where HostGator shines. Whenever I have a question, I use their chat service. Rarely have I waited more than 5 minutes (it’s usually more like 2 minutes) to be connected to a customer service representative. Not only that, but in nearly every case the rep has answered my question or taken care of the problem right away. And yes, no matter how experienced you are at dealing with web hosting issues, you will constantly need assistance for one thing or another. So, don’t think that your need will ever go away.

A HostGator review of greater length and accompanying video are available at my marketing site, Six Figure Clicks. Research HostGator in more depth at my site before taking the plunge on this important–and often permanent–purchase.

Author: Lee Wallender
Article Source: EzineArticles.com
Netbook, Tablets and Mobile Computing

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